Virtual Reference Service
From Competencies to Assessment
Edited by R. David Lankes, Scott Nicholson, Lynn Westbrook, Joanne Silverstein, Philip Nast and Marie L. Radford
ISBN: 9781555705282
Published: 2007
6 x 9 | 206 pp. | $80.00
This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative-an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.
"A key and fundamentally recommended addition to Library Science reference collections and library staff member in-house training supplemental reading lists."
Midwest Book Review, January 2008
