Reference and Information Services in the 21st Century:
An Introduction

Part I - Fundamental Concepts
1.  Introducing Reference and Information Services
2.  Determining the Question: In Person, Telephone, and Virtual Reference Interviews  Updated 8/06
3.  Finding the Answer: Basic Search Techniques Updated 7/06

Part II - Introduction to Major Reference Sources
4.  Answering Questions About Books, Magazines, Newspapers, Libraries,  Publishers and Bibliographic Networks - Bibliographic Resources  Updated 8/06
5.  Answering Questions About Anything And Everything - Encyclopedias Updated 2/07
6.  Answering Questions That Require Handy Facts - Ready Reference Sources Updated 3/07
7.  Answering Questions About Words - Dictionaries  Updated 3/07
8.  Answering Questions About Current Events And Issues - Indexes  Updated 8/06
9.  Answering Questions About Health, Law And Business - Special Guidelines And Sources
10.  Answering Questions About Geography, Countries, and Travel - Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides  Updated 8/06
11.  Answering Questions About The Lives Of People - Biographical Information Sources
12.  Answering Questions About Governments - Government Information Sources

Part III - Special Topics in Reference and Information Work
13.  When and How To Use the Internet As A Reference Tool
14.  Reader's Advisory Work
15.  Reference Work with Children and Young Adults
16.  User Instruction in the Reference Department

Part IV - Developing and Managing Reference Collections and Services
17.  Selecting and Evaluating Reference Materials
18.  Managing Reference Departments
19.  Assessing and Improving Reference Services
20.  The Future of Information Service