Meeting the Needs of Student Users in Academic Libraries

Michele J. Crump is the head of Access Support for the George A. Smathers Libraries at the University of Florida. Her research focuses on user-centered services such as unmediated interlibrary loans, patron driven acquisitions, and emerging technologies in the library. She has served in various technical services positions, including Emerging Technologies Librarian, interim Director of Technical Services Division, and chair of the Acquisitions and Licensing Department.

LeiLani S. Freund is the Assessment/Information Services Coordinator and the Linguistics selector and subject specialist at the Library West Humanities and Social Sciences Branch of the University of Florida George A. Smathers Libraries. She has served in a number of managerial positions, including a recent term as the Interim Chair of Library West following two years as Associate Chair.