Lean Library Management

"John Huber has a unique perspective on how to help library systems improve customer satisfaction while reducing costs...Huber makes a strong case that, if library leaders were to apply Lean strategies as recommended, customer service could indeed improve while reducing costs…a diversity of library employees across the workplace hierarchy would benefit from reading this book."

 

 "This book is recommended for librarians in mid- to large-scale library authorities, particularly if they are involved in planning a new library. It is hard to see how they could not make savings by adopting the Lean Management approach."

 "This book is essential for library directors, department heads, and librarians interested in creating a customer service focused environment."

"Huber…applies the principles to common library operations such as new book preparation and holds processing. He challenges the notion that high number in the usually gathered statistics means quality service." 

"Huber gives down-to-earth, practical, and, most importantly, achievable changes for libraries in ways that improve customer service and the competitiveness of libraries while cutting costs and increasing staff morale…This book is equally useful for public and academic libraries and to both management and support staff. Even if one doesn't embrace the lean method in totality and implement all of the 11 strategies, each reader should be able to take away something positive from reading this book." 

“I handed out John Huber’s Lean Library Management book -- to rave reviews -- at our own Lean Value Stream Mapping event to improve library services, a key part of Delaware’s Library Quality Cycle to achieve performance excellence. It is so well written and timely, we don’t have to reinvent the wheel!”

"Recommended for relevant staff in medium and large libraries to run the library more efficiently and as a tool for assessing library operations."