Frequently Asked Questions


Ordering
How can I apply a discount coupon code to orders placed via the Neal-Schuman website?
Can I order products in bulk or place a Standing Order?
How can I print out my order to accompany a purchase order?
How do I place an order if I don’t live in the U.S.?
How can I contact Customer Service?
What is the Return Policy?

Shipping and Handling
When will I be charged for backordered items, and will I have to pay for shipping twice?
How are the Shipping & Handling charges calculated?

Using Neal-Schuman.com
How can I create a personal Neal-Schuman account?
How can I retrieve a forgotten password?
How can I update my personal account information?
Why can’t I find a product on your website even though I’ve done a keyword search?
What steps does Neal-Schuman take to ensure the privacy and security of my personal information?

Mailings
How do I request a print catalog?
How can I request to be taken off your mailing list?
I am receiving multiple copies of the Neal-Schuman catalog. How do I receive only one?

Becoming a Neal-Schuman Author
Where can I learn more about writing for Neal-Schuman Publishers?
I’m a new author; where can I find tips on preparing my manuscript?

Reviewing or Using Neal-Schuman Content and Materials
How do I request a professional review copy of a title?
Where do I send published review(s)?
How do I request an instructor’s desk copy or examination copy?
Can I use your images on my website?
Can I excerpt content from a Neal-Schuman title?
Translation Rights

 

 

Ordering

How can I apply a discount coupon code to orders placed via the Neal-Schuman website?
Once you place an item in your shopping cart, you will be able to enter the coupon or discount code in the Coupon Code field. You will be able to review the discounted price before placing your order.

Can I order products in bulk or place a Standing Order?

Yes. Please see our Bulk Orders or Standing Orders page, or call (866) 746-7252 for details.



How can I print out my order to accompany a purchase order?

Use our printable form located here. You can also email your purchase order to ala-orders@PBD.com.



How do I place an order if I don’t live in the U.S.?
Please visit our page of International Distributors to find out who sells Neal-Schuman books in your area.

How can I contact Customer Service?
Please visit the Customer Service page for more information.

What is the Return Policy?
Neal-Schuman asks that you alert them when you wish to return an item. Please see the Sales Policy for details, or contact info@neal-schuman.com.

Shipping and Handling

When will I be charged for backordered items, and will I have to pay for shipping twice?
You are charged for items when they are shipped, so you will not be charged for a product until it leaves the warehouse. If your order is split into multiple shipments due to backorders, you pay the same total shipping charge you would have been assessed if your order had been made up entirely of regular in-stock items.

How are the Shipping & Handling charges calculated?
Shipping charges are set to cover fulfillment costs, which include both shipping the product via UPS and handling the items at the warehouse. Neal-Schuman Publishers sets prices on our resources to offer the best value we can to customers, and must therefore cover the actual costs of handling and shipping.

Using Neal-Schuman.com

How can I create a personal Neal-Schuman account?
Click Log In at the top of the page, and fill out a short form. Neal-Schuman will remember your preferences, billing and shipping information, and give you access to special promotions.

How can I retrieve a forgotten password?
To retrieve a forgotten password, click Log In and then click “Forget your Password?” Enter the email address associated with your Neal-Schuman account, and the password will be emailed to you.

How can I update my personal account information?

Click Log In at the top of the website to add to or edit your personal account information, including billing and shipping addresses.



Why can’t I find a product on your website even though I’ve done a keyword search?

Using the search button located on every page of the website, you can search by product title, author, ISBN, or any other word which might describe a product. By default, it searches for all of the words you provide, so for fewer, more targeted results add more words to your search, and for a wider range of results, remove words. Advanced search [link] allows you to narrow your results to particular subjects, series, imprints, and other criteria. 



What steps does Neal-Schuman take to ensure the privacy and security of my personal information?
Neal-Schuman Publishers does not allow third parties to view your user account information and safeguards your credit card information through a secure encryption process on orders placed through our website. Hard copy orders are destroyed promptly after processing.

Mailings

How do I request a print catalog?

Please request a catalog here.



How can I request to be taken off your mailing list?

All Neal-Schuman emails have an unsubscribe link at the bottom. Once you have unsubscribed, you should receive no further Neal-Schuman messages at that email address. Neal-Schuman members, in addition to the instructions above, you may wish to set up or update the communication preferences on your Neal-Schuman account profile to guide us in selecting mailings for your interest areas.

To opt out of receiving print catalogs, please send your address information as it appears on your catalog's address label to editionsmarketing@ala.org; mail to Neal-Schuman Publishing, American LIbrary Association, 50 E. Huron, Chicago, IL 60611; or fax to 312-280-5275 attention Catalog Marketing.



I am receiving multiple copies of the Neal-Schuman catalog. How do I receive only one?

Please send your address information as it appears on your catalog's address label to editionsmarketing@ala.org; mail to Neal-Schuman Publishing, American LIbrary Association, 50 E. Huron, Chicago, IL 60611; or fax to 312-280-5275, attention Catalog Marketing.



Becoming a Neal-Schuman Author

Where can I learn more about writing for Neal-Schuman Publishers?
Learn if Neal-Schuman Publishers might be the right publisher for your proposed book and how to submit information on the Writing for Neal-Schuman section of our website.

I’m a new author; where can I find tips on preparing my manuscript?

See the Author Guide.



Reviewing or Using Neal-Schuman Content and Materials

How do I request a professional review copy of a title?

Complimentary review copies are available for journals, newsletters, or other media. All review copy requests are subject to consideration and Neal-Schuman requests two tear sheets of any published print review and a link to online reviews.
Request a review copy.

*Please note that review copies cannot be sent to residences or P.O. Boxes.



Where do I send published review(s)?

Please send published review(s) to:

Neal-Schuman Publishers
American Library Association
50 E Huron St
Chicago IL 60611

You may also email a link or PDF of the review toinfo@neal-schuman.com.



How do I request an instructor’s desk copy or examination copy?

Complimentary desk copies are available for instructors who adopt a title for course use. Fill out the Examination Copy Request form if you are interested in reviewing a title for a course you are teaching. If you decide to use the book as a required text, the book in your possession will become your personal desk copy and we will not charge you for it.

If you find the book unsuitable for your purposes, please use the enclosed return label within 45-days, and include the invoice so that we can cancel it and adjust our inventory.

If you are not adopting the book as a text, but wish to keep a copy for your professional library, simply pay the invoice in 45 days. You will receive a 20% faculty discount on this title.

Request an instructor’s examination copy.

 

*Please note that exam or desk copies cannot be sent to residences or P.O. Boxes.



Can I use your images on my website?

Please send your request to info@neal-schuman.com and include what image you would like to use and the purpose of the request. If permission is granted, your use of the image must include the copyright information and a link back to our online store.



Can I excerpt content from a Neal-Schuman title?

Please apply for permission to use an excerpt from a Neal-Schuman title via the Permissions Request Form.



Translation Rights

Please send your translation rights requests to info@neal-schuman.com



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