|
List of Figures
|
vii
|
|
Preface
|
ix
|
|
|
|
|
Introduction:
Considering the Altered Environment of Libraries
|
1
|
|
How has technology
changed the library environment?
|
1
|
|
How can we rethink how
library functions are accomplished?
|
2
|
|
How do we enhance and
expand staff resources in a complex environment?
|
4
|
|
Sources
|
4
|
|
1. Establishing a Framework: Understanding the
Library as a “Lean” Organization
|
7
|
|
What
is a “lean” organization?
|
7
|
|
What are the building
blocks of the lean library organization?
|
8
|
|
Sources
|
11
|
|
2. Defining Twenty-first Century Competencies: Determining
Standards for the Modern Library
|
13
|
|
How
are library competencies changing?
|
13
|
|
Why
is defining competencies important?
|
14
|
|
What
competencies do libraries need today?
|
15
|
|
What are basic elements
of competency-based job descriptions?
|
19
|
|
How
do we transition from competencies to skills?
|
21
|
|
Sources
|
22
|
|
3. Developing Competency-based Job Descriptions: Using
Reference Service as an Illustration
|
25
|
|
How has reference service
been transformed in the digital environment?
|
25
|
|
What
changes face today’s reference librarian?
|
27
|
|
How do we move toward
competency-based job descriptions for today’s reference librarian?
|
30
|
|
Sources
|
32
|
|
4. Facilitating the Move to Competency-based Staffing: Creating a Guide
to Planning and Training
|
35
|
|
What are the key
assumptions in developing competency-based staffing?
|
35
|
|
What is the role of
management in moving to a new learning environment?
|
36
|
|
How do we decide on the
elements of an effective program?
|
37
|
|
How do we implement a
staff development program?
|
39
|
|
Sources
|
42
|
|
5. Outsourcing and Insourcing:
Exploring the Options and Issues in Today’s Library
|
45
|
|
How do we define
outsourcing and insourcing?
|
45
|
|
Why do libraries
outsource or insource?
|
47
|
|
What are the implications
of outsourcing for existing staff in union and non-unionized environments?
|
48
|
|
How do labor relations
affect the outcome of a contracted service?
|
49
|
|
What are the benefits and
challenges in outsourcing or insourcing?
|
50
|
|
Sources
|
52
|
|
6. Planning the Use of Contracted Services: Ensuring
a Library’s Presence on the Internet
|
57
|
|
How do we enhance the
library presence on the World Wide Web?
|
57
|
|
What are the major Web
site development planning issues?
|
58
|
|
Who does the work?
|
59
|
|
How do we coordinate
staff resources for Web site development?
|
65
|
|
Sources
|
65
|
|
7. Arranging Other Contracted Services: Developing a
Digital Collection
|
67
|
|
Why do libraries
digitize?
|
67
|
|
What are the components
of a digitization project?
|
68
|
|
Who does the work?
|
69
|
|
Sources
|
72
|
|
8. Designing the Mix: Choosing What Works Best for the Library
|
75
|
|
How do libraries
typically choose among various staffing options?
|
75
|
|
Which factors—beyond cost—are
crucial?
|
76
|
|
What ways can we think
strategically about staffing options?
|
78
|
|
Sources
|
80
|
|
Conclusion: Broadening the Definition of “Staff ” in
a Virtual World
|
83
|
|
What has this book
covered?
|
83
|
|
How do we best organize
human resources for effective results?
|
84
|
|
Sources
|
86
|
|
|
|
|
Source Guide to Staffing the Modern Library
|
87
|
|
Source A: Core and Technical Competencies for Librarians
(NJLA)
|
89
|
|
Source B: Competencies for Librarians
Serving Children (ALSC)
|
93
|
|
Source C: Music Librarian Competencies (MLA)
|
95
|
|
Source D: Sample Behavioral and Competency-based Job Description
|
97
|
|
|
|
|
Index
|
101
|
|
About the Authors
|
105
|
