Reviews
“A realistic approach to serving our remote patrons, whether they are in the next building or many miles away.” Library Journal
“There is much useful introductory information for the student or novice librarian on the competition libraries feel from the World Wide Web and on ways to build, maintain, and market a library Web presence and to instruct, assist, and support users of the library site.” Booklist
“’How-to-Do-It’ manuals for librarians are practical guidebooks for everyday library functions, and this one is especially useful because it relates the main concept of serving remote users to several library functions. I recommend this book for academic libraries and libraries at schools of library and information science.” JAL
“An easy to read, practical guide to the process of improving library services to remote users....Useful to any library looking to expand its vision of what a virtual library looks like for today, and the future.” (ISTL) Issues in Science and Technology Librarianship
“This book represents excellent value for the librarian who needs to get to grips with the needs of remote users, both on a practical and on a strategic level.” Free Pint
“It is a convenient single source for informative, basic articles on how libraries can approach providing a wide range of services to this ever-expanding group of users.” ARBA “An excellent manual…Not only does this manual pinpoint problems and theories related to remote users, but it also describes and illustrates many practical applications and new solutions.” Reference & User Services Quarterly “Librarians involved in the everyday challenge of providing electronic and digital services to their remote users will find this book useful, interesting and important in their work.” The Australian Library Journal “This comprehensive, practical guide to developing and serving a library’s remote users….Recommended for libraries with an established base of remote library users and for libraries wishing to cultivate their services for remote users.” Medical Reference Services Quarterly
“A readable and practically-oriented introduction.” Journal of Electronic Resources in Medical Libraries
“Valuable guidance and technical information…Despite its academic bias, it is a useful read for public library staff planning for the growth of remote user demands.” Public Libraries
“This book provides a great deal of practical advice…This eclectic book is a welcome addition to the field. It is a likely must-have for academic libraries, and of interest to any type of library wishing to move more of its core services to the Web.” Journal of Access Services
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CONTENTS
CONTENTS
List of Figures vii
Preface ix
Acknowledgments xvii
1 Reaching Out: The Library's New Role 1
Rick Anderson
The Library Is Dead; Long Live the Library 1
Ownership vs. Access 4
A Menu or a Bowl of Noodles? 5
The Hubris of Collection Development 6
Challenges for Libraries 8
Challenges for Patrons 10
Ramifications for Library Organization 10
Off the Road and Into the Woods 14
Measurement Without Gate Counts 16
A Rich New Area for Librarians 17
2 Getting to Know Remote Users 19
Donnelyn Curtis
What We Mean by Remote 19
Demographics 20
Research on Users 21
Cultural and Historical Context 24
Understanding Your Own Remote Users 26
3 Presenting the Virtual Library 39
Donnelyn Curtis and Araby Y. Greene
Getting Users to the Virtual Library 39
The Virtual Library Entrance 47
Inside the Virtual Library 50
Web Portals 62
A Few Words About Usability 69
4 Providing Electronic Reference Services 73
Araby Y. Greene
Overview of Electronic and Digital Reference Services 73
Telephone ReferenceÑthe Original AskA Service 75
E-Mail Reference and AskA Services 77
Expert Systems 91
Real-Time Reference Services 92
The Future of Digital Reference 106
Appendix: Example of an E-Mail Web Form With an
ASP Form Handler 112
5 Maximizing Current Awareness and Document
Delivery Services 117
Margret J. Ressel and Millie L. Syring
Alert Services 118
Scientific Communities, Preprints, and Other
Current Awareness Tools 124
Document Delivery via the Web 128
Receiving and Processing Requests 130
Mediated Document Delivery 134
Resource Sharing: How the Library Networks Do It 140
Unmediated Document Delivery Projects 142
Managing Document Delivery and Current Awareness Services 145
6 Providing Library Instruction to Remote Users 149
Amy W. Shannon and Terry A. Henner
Special Challenges for the Remote User 149
Instruction of Remote Users On Their Turf 151
Remote Instruction of Users 159
Special Technologies for User-Centered Instruction 166
Many Opportunities 169
7 Integrating Library Resources Into Online Instruction 171
Amy W. Shannon
Connecting With Instructors and Students 171
Courseware 101 for Librarians 175
Library Involvement 179
The Online Library Instruction Session (or Not) 184
Document Delivery, Electronic Reserves, and Copyright 189
Final Thoughts 192
Appendix: Levels of Involvement in Online Courses 194
8 Supporting the Remote User of Licensed Resources 197
Carol A. Parkhurst
Ownership, Users, and Technology 197
Authenticating Users 198
Authorizing Resource Use 205
Access Management 208
Methods of Controlling Access 210
Content Delivery Issues 221
Strategies for User Support 222
9 Fundraising and Public Relations in an Electronic
Environment 227
Betty J. Glass and Vicki L. Toy Smith
Identifying and Tracking Current and Potential Donors
and Advocates 228
Different Strokes: Niche Marketing 235
Some Things Are for Everyone: Promote What You Have 243
Maintaining Your E-Presence 246
Fundraising on the Web 248
Index 259
About the Contributors 267
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