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Foreword by Michael Gorman
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vii
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Preface
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ix
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Acknowledgments
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xi
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Graphic Overview of Plan
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xii
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|
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Part I: Managing Change Successfully
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Chapter 1: How to
Conceptualize Change
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3
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Chapter 2: How to Prepare
the Organization for Change
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15
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Chapter 3: How to Organize
the Planning Group
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25
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Chapter 4: How to Plan the
Change
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33
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Chapter 5: How to Decide
What Needs to Change
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49
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Chapter 6: How to Manage Individuals during Change
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57
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Chapter 7: How to Control
Resistance to Change
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69
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Chapter 8: How to
Implement the Change
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77
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Chapter 9: How to Evaluate
the Change
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91
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Chapter 10: How to
Succeed: The Fifteen Key Points
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103
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Part II: Practicing Change Management
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Change Scenarios
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109
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Change Scenario 1:
Adjusting to the Budget Cut
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110
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Change Scenario 2:
Cleaning Up the Cataloging Backlog
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111
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Change Scenario 3:
Improving Poor Service at Reference
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113
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Change Scenario 4:
Controlling Unruly Students
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114
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Change Scenario 5:
Removing the Homeless from the Doorway
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114
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Change Scenario 6:
Resisting Outsourcing
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116
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Change Scenario 7: Dealing
with Pornography in the Library
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117
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Change Scenario 8:
Handling Managers in Conflict
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118
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Change Scenario 9:
Succeeding an Unfit Director
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119
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Change Scenario 10:
Competing for a Staff Increase
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120
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Change Scenario 11:
Reorganizing Request due to Staff Romance
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121
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Change Scenario 12:
Compromising the Uses of New Space
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122
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Change Scenario 13:
Receiving the Cold Shoulder
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123
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Change Scenario 14: Taking
the Place of a Retired Director
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124
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Change Scenario 15:
Accepting a Wealthy Donor’s Useless Collection
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124
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Index
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127
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About the Author
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129
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