|
List of
Figures
|
v
|
|
Preface
|
ix
|
|
Acknowledgements
|
xiii
|
|
|
|
|
1. Understanding the Supervisor’s Role
|
1
|
|
2. Mastering Basic Supervision Tools
|
11
|
|
3. Creating and Running Work Teams
|
43
|
|
4. Directing Ongoing Staff Training
|
71
|
|
5. Mentoring and Coaching Staff
|
89
|
|
6. Implementing Change and Managing Crisis
|
103
|
|
7. Using Performance Appraisals Effectively
|
121
|
|
8. Hiring and Retaining a Diverse Workforce
|
137
|
|
9. Taking Charge of Your Career
|
157
|
|
|
|
|
The
Supervisor’s Resource Guide
|
|
|
Guide A:
Glossary of Important Terms in Supervisory Work
|
181
|
|
Guide
B: Bibliography
|
187
|
|
Guide
C: The Supervisor’s Bookshelf
|
189
|
|
|
|
|
Index
|
|
|
|
|