EXPERTS ROSS, NILSEN AND RADFORD REVEAL BEST VIRTUAL AND TRADITIONAL REFERENCE INTERVIEW STRATEGIES
Friday, June 5th, 2009New York, NY (June 10, 2009) – Effective reference transactions depend on a librarian’s keen ability to understand exactly what the user wants to know. Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, Second Edition, to be published by Neal-Schuman on August 5, 2009, translates two decades of authoritative ...