Neal-Schuman Publishers, Inc.

 

If your library's website is not as user-friendly as it could or should be, you need this book. A LITA guide, it is the most authoritative, current reference on usability testing for libraries. It gives you practical advice in clear, non-technical prose, plus success stories from 18 academic, public, corporate, and government libraries. Read it and you will learn what usability assessments are, why they are important for libraries, why you should do them regularly, and what the most common challenges are. You will also learn all of the necessary how-tos, whats, and whys for the most common assessment techniques and how to interpret your results, document findings, and effectively communicate results and recommendations. Usability-in-action success stories from Purdue, the University of Virginia, and Wright State University libraries; the Clinton Macomb Public Library in Michigan; the MITRE corporate library; and the library at NASA Goddard offer rare insights and practical advice for facing challenges like limited time, working within a budget, and rallying support for website changes. For library webmasters, members of library Web or usability teams, and library administrators committed to putting their patrons at the center of their website design strategy but unsure of how to begin

 ...a guide offering practical guidance and case studies in helping libraries through the usability process... Lehman and Nikkel and their contributors have provided the blueprints to creating a usability process any library can follow.
-- Journal of the Medical Library Association, January 2009
 
...Offers much that librarians will find useful if they are serious about making their websites usable and useful.
-- Catholic Library World, September 2008
 
A useful tool for developing a site as well as for evaluating current sites.
-- Booklist, September 2008
 
Presents practical tips on conducting Web site usability studies and assessing the results.
-- C and RL News, March 2008
 
Explains in clear language what usability assessments are, why libraries should do them regularly, and what common challenges arise.
-- infotoday.com, March 2008
 

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