
| ISBN: 9781555705985 Published: 2007 6 x 9 | 150 pp. | $65.00 | WorldCat record
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Adapt traditional reference interview skills to the new digital environment
-- Legal Information ALERT, January 2009
 
...a practical manual for identifying and learning the skills and knowledge sets key to building librarian competence in providing virtual reference.
-- Journal of the Medical Library Association, January 2008
 
...a practical guide to the technical, communication, and reference skills you need to deliver fluent chat and e-mail reference services.
-- C&RL News, July/August 2007
 
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